Restaurant Policies

Dietary Requirements & Allergies

We take food allergies seriously. Please inform your server of any allergies or dietary requirements before ordering. While we take every precaution to prevent cross-contamination, our kitchen handles all main allergens so we cannot guarantee a 100% allergen-free environment.


For more information, please see ‘Allergens’ section of our website.

Reservations & Cancellations

Please note that we hold reserved tables for 15 minutes past the booking time before releasing them to other waiting guests, so please let us know if you are running late.

Lunch Service

  • Lunch operates primarily on a first-come, first-served basis. Reservations during lunch are available exclusively for large parties of 8+ guests. To secure a group lunch booking, a £10 per person non-refundable deposit is required at the time of reservation, which will be credited directly toward your table's final bill.

  • A food pre-order is required in advance for lunch bookings of 12 or more guests.

Dinner Service

  • Dinner reservations for groups of up to 6 people can be made directly online through OpenTable. You can find the link on our Home Page under Book a Table at Gasta Portree.

  • For groups of 6+, please get in touch with us directly by calling +44 (0) 1478 613 649 (2) or emailing info@gastaportrigh.co.uk. Card details are required to secure group bookings, which will be requested via a secure OpenTable link sent to you after contacting us.

  • A food pre-order is required in advance for dinner bookings of 12 or more guests.

Cancellations & No-Shows

  • We understand plans change, but we kindly ask that you give us prior notice if you need to cancel or alter your table size. For dinner bookings, a £10 per person fee may be charged to the card on file for no-shows or sudden cancellations at the discretion of management.

Customer Code of Conduct

  • We are committed to providing a welcoming environment for all. Management reserves the right to refuse service or ask guests to leave if they display disruptive, disrespectful, or abusive behavior toward staff or other customers.

  • We will not serve alcohol to anyone under 18 or to anyone who appears visibly intoxicated. We operate Challenge 25 and a valid government-issued photo ID may be requested. Any photos or print outs of the IDs will not be accepted.

  • Food and drink not purchased at the restaurant food and drink are strictly prohibited in all areas, with the exception of baby food, formula, and snacks for toddlers and infants.

  • While we don’t have a formal dress code, we kindly ask that all guests wear appropriate attire, including tops and footwear, at all times.

Children

  • We offer a dedicated Lunch Kid’s Menu designed for guests aged 12 and under, it is available upon request.

  • Highchairs are available upon request.

  • We welcome families with infants. While we are happy to provide hot water to warm baby bottles or infant food at your table, our kitchen staff cannot heat baby food or bottles in microwave ovens or commercial kitchen equipment due to food safety and health regulations.

  • Children must be supervised by an adult at all times while in the restaurant. For safety reasons—including hot dishes, heavy trays, and hot drinks—children are not permitted to run, play, or wander unattended through all the areas.

  • For the safety of our youngest guests, infants and children are not permitted to crawl or play on the floor, and shoes must be worn at all times. While we maintain high standards, restaurant floors can carry hidden safety risks, like broken glass or crockery.

Are we dog-friendly?

  • We are a partially dog-friendly restaurant with a dedicated section where well-behaved dogs are warmly welcomed. If you plan on bringing a dog, please mention it at the time of booking so we can allocate a table for you in this section.

  • We care deeply about every guest’s experience. While we love welcoming four-legged friends, dogs must be kept under control and on a lead at all times. If the dog becomes disruptive to others, management reserves the right to ask owners to leave or make an alternative arrangement for the dog outside of the restaurant area.

Service Charge

  • An optional 10% service charge is automatically added to all the bills. All gratuities go directly to our front-of-house and kitchen teams.
    Please speak to one of the staff members if you wish to opt out when paying.

Lost & Found

  • The restaurant is not responsible for lost, stolen, or damaged personal items. Items left behind will be kept in Lost & Found for 30 days.
    If you think you left a personal belonging behind, please contact us on +44 (0) 1478 613 649 (2) or info@gastaportrigh.co.uk and we will assist you as best as we can.